Traffic incident responders—including law enforcement officers, firefighters, EMTs, and tow truck operators—are the road heroes who put their lives at risk to keep others safe. Our lab uses a multidisciplinary approach, combining methods such as focus groups, surveys, and agent-based simulations to better understand the challenges and risks these responders face in the field. We design and evaluate data-driven strategies to enhance their safety, while also improving the efficiency of traffic enforcement and incident response operations. Our goal is to support safer working environments and more effective roadway safety management through the integration of advanced technologies and human-centered solutions.